fb88 Privacy Policy

1 Introduction and Scope

fb88 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to all services provided through the fb88bet.cam website and its applications. When you register, make a deposit, play games, or browse the site, certain information naturally comes to us. The purpose of this policy is to make that process transparent and easy to understand.

Before using the site, you should also read our Terms and Conditions, as that document and this privacy policy together form the complete framework governing the relationship between you and fb88. If anything is unclear, both documents should be read together, and in case of any conflict, the interpretation in this privacy policy will apply.

2 What Information We Collect

Various types of information are collected at different stages of creating an account and using the services at fb88. These fall into two main categories — information you provide directly, and information collected automatically.

2.1 — Identity and Contact Information

• Full name and date of birth
• Mobile number and email address
• Residential address (district, division)
• National ID or passport details (when identity verification is required)

2.2 — Financial Information

• bKash, Nagad, or Rocket mobile wallet number
• Transaction history — records of deposits, withdrawals, and bonuses
• Wallet balance and betting history

We never collect your wallet PIN or password, and our representatives will never ask for such information.

2.3 — Technical Information

• IP address and device type
• Browser type and operating system
• Time of site access, session duration, and navigation patterns
• Referral source (where you came from before visiting the site)

2.4 — Communication Information

When you contact customer support via live chat or email, a record of that conversation is kept. This is used to improve service quality and to resolve disputes.

3 How We Collect Information

fb88 collects user information in several ways:

• Direct input: What you enter yourself when filling in registration forms, identity verification processes, and deposit and withdrawal forms.
• Automatic collection: Technical information is collected through cookies, web beacons, and log files.
• From third parties: Payment processors (bKash, Nagad, Rocket) share relevant information after confirming a transaction.
• Game activity: Which games you play, bet amounts, and win/loss records are automatically logged in the system.

4 Purpose of Using Information

fb88 uses your information only for specific and legitimate purposes. No information is stored unnecessarily or sold to third parties. The main purposes are described below:

4.1 — Account Management

Your name, mobile, and email information are used to open an account, verify login, recover passwords, and keep the account secure.

4.2 — Payment Processing

Financial information must be verified to safely complete deposits and withdrawals through bKash, Nagad, and Rocket. This information is also used to enforce the minimum ৳500 deposit and withdrawal limit.

4.3 — Identity Verification and Fraud Prevention

Identity verification is necessary to prevent the same person from holding multiple accounts, misusing bonuses, and making unauthorized transactions. It also ensures the security of your account.

4.4 — Customer Service

Your previous contact history and account information are needed to resolve your issues through 24/7 live chat and email support.

4.5 — Technical Improvement and Analysis

Technical and usage data are analyzed to measure site performance, fix errors, and improve the user experience.

4.6 — VIP and Bonus Management

Betting history and transaction data are used to determine VIP levels from Bronze to Diamond, and to verify eligibility for weekly cashback and the 200% welcome bonus.

4.7 — Responsible Gaming

We follow a responsible gaming policy. Under this, behavioral data is analyzed to identify unusual gaming patterns and to help set limits when needed.

5 Sharing Information with Third Parties

fb88 never sells your personal information to marketing companies or third parties. However, limited information may be shared in the specific circumstances below:

5.1 — Payment Service Providers

The information needed to process transactions through bKash, Nagad, and Rocket is shared securely with those platforms. This sharing is strictly limited to completing the payment.

5.2 — Game Providers

Game developers such as Evolution, Pragmatic Play Live, PG Soft, JILI, and Spribe process some technical information in the course of running their games. However, they do not have access to your identity information.

5.3 — Legal Obligations

If providing information is required as part of a court order or legal process, fb88 will comply with that obligation.

5.4 — Fraud Prevention

If serious fraud is suspected on an account, limited information may be sent to the relevant authorities for verification.

6 Cookies and Tracking Technologies

The fb88 website uses cookies — these are small text files stored in your browser. They ensure the site works properly and remember your preferences.

6.1 — Essential Cookies

These are necessary to maintain login state, verify security, and manage sessions. Disabling these cookies may cause the site to not function correctly.

6.2 — Functional Cookies

Used to remember language preferences, previously played games, and display settings, so you do not have to set them up again each time.

6.3 — Analytical Cookies

Used to collect information such as which pages are visited most, how long users stay, and where problems occur. This information is analyzed in aggregate form, not at an individual level.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of the site to not work correctly.

7 Data Security and Retention

fb88 follows modern technical and administrative measures to protect your information. These security measures are described below:

• SSL Encryption: SSL is active on all pages of the site, so all communication between you and the server is encrypted.
• Password Hashing: Your password is not stored directly — it is kept in the form of a cryptographic hash.
• Access Control: Only authorized staff can access specific information.
• Regular Security Reviews: The site's security measures are checked regularly and any weaknesses found are corrected promptly.
• Two-Factor Verification (OTP): OTP verification is active during suspicious logins or large withdrawals.

7.1 — Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, some information may be kept for a specified period for legal or financial audit purposes. Once that period has passed, the information is securely deleted or anonymized.

7.2 — Steps in the Event of a Data Breach

If data security is compromised for any reason, fb88 will investigate promptly, take steps to limit the damage, and notify affected users as quickly as possible.

8 Your Rights and Choices

Every user with an account at fb88 has certain rights regarding their own information:

8.1 — Right to Access Information

You may request to view the information stored in your account. The support team will provide this information after verification.

8.2 — Right to Correct Information

If any information in your profile is incorrect, you may request a correction. Significant changes such as name or date of birth may require identity verification.

8.3 — Request to Delete Information

You may request to close your account and delete your information. However, some information may need to be retained for a specified period due to legal or financial obligations.

8.4 — Opting Out of Marketing Communications

If you do not want to receive promotional messages or emails, you can opt out from your account settings or by contacting support. However, urgent messages related to transactions or security cannot be turned off.

8.5 — Account Restrictions

If you feel that gaming is having a negative impact on your life, you may contact support to request a temporary break or permanent restrictions on your account.

9 Protection of Minors

All services at fb88 are for users aged 21 and above only. We do not knowingly collect information from anyone under 21. Age is verified at registration, and identity documents may be requested in suspicious cases.

If it comes to our attention that a minor has created an account, that account will be closed immediately and the relevant information deleted. Parents or guardians who are concerned about a child's account may contact the support team.

10 Policy Changes

fb88 reserves the right to amend this privacy policy as needed. Any significant changes will be communicated through a clear notice on the site, and the "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

To learn more about our operations, services, or data practices, you can read our About Us page.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the fb88 support team. Our team is able to assist in both Bengali and English.

Answers to common questions can be found in our Frequently Asked Questions (FAQ) section, which covers payment, account, and gaming topics in detail.