fb88 FAQ — VIP, Deposits and Withdrawals

fb88's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Each tier offers weekly cashback, with higher tiers receiving more. VIP members also get priority support and exclusive offers. By playing and depositing regularly, you can gradually move up to higher tiers.

Cashback is calculated on the total net loss for the week (total losses minus total winnings). For example, if you are at the Gold tier and your net loss for the week is ৳20,000, you receive ৳20,000 × 0.7% = ৳140 in cashback. This is the maximum cashback payable at that tier. Each tier has its own maximum rate.

fb88 has five VIP tiers with the following maximum weekly cashback rates: Bronze — up to 0.2%; Silver — up to 0.5%; Gold — up to 0.7%; Platinum — up to 1.0%; Diamond — up to 1.2%. The higher the tier, the greater the cashback benefit. You can find full details on the fb88 VIP page.

VIP tier upgrades at fb88 are based on regular play and account activity. The more active you are — whether in slots, casino, or sports betting — the faster you can move up. For the specific criteria for VIP promotion, contact the fb88 support team via live chat and they will explain in detail.

Contact fb88's support team to learn the full process for weekly cashback. Cashback is generally credited within a set timeframe. If you do not receive cashback in a given week, contact live chat immediately — support is available 24 hours a day.

Log in to fb88, go to the deposit section, and select Nagad. Send the payment to the number shown using the Nagad app or USSD code. The minimum deposit amount is ৳500. Once the payment is successful, funds are usually credited to your account within a few minutes. Keep your transaction ID handy.

Depositing from bKash is straightforward. On the fb88 deposit page, select bKash, send money to the number provided, and correctly enter the reference number and amount. You can deposit from a minimum of ৳500. If you run into any issue at any step, take a screenshot and send it via live chat.

If the payment went through but your account has not been updated, wait 15 minutes first. If it still has not appeared, copy the transaction ID and time from your bKash or Nagad message and send them to fb88 via live chat. The support team will investigate and resolve it promptly.

For the latest information on deposit fees at fb88, it is best to ask directly via live chat or email, as the terms of each payment method can change. The easiest way to get current information is to confirm with the support team before making a deposit.

The minimum deposit at fb88 via any method (bKash, Nagad, or Rocket) is ৳500. With this amount you can start playing slot games and any other game category. Rocket is Dutch-Bangla Bank's mobile wallet service, which can also be used to deposit easily.

fb88 has its own rules on bonus cancellation. Generally, once a bonus has been added to your account and play has begun, the option to cancel it is limited. Read the terms and conditions carefully before claiming a bonus. For any questions, consult the support team beforehand.

No. fb88's welcome bonus can only be claimed once per account — a 200% bonus on the first deposit, up to ৳10,000. Attempting to claim the bonus by opening multiple accounts is a violation of fb88's policy and may result in account suspension.

The wagering requirement for fb88's welcome bonus is 15 times the bonus amount. For example, if you deposit ৳1,000 and receive a ৳2,000 bonus, the wagering is ৳2,000 × 15 = ৳30,000. Which games count toward wagering is stated in fb88's terms and conditions. Slot games generally contribute in full, but check with the support team to be sure.

Yes, fb88 bonuses have a set expiry period. If the wagering requirement is not met within the specified time, the bonus may be cancelled. It is best to start playing as soon as possible after claiming a bonus. Accurate expiry information is always available in fb88's terms and conditions.

Before contacting fb88's support team, have the following information at hand: your registered mobile number or email, your username, the date and time of the issue, the relevant transaction ID (for deposits or withdrawals), and a screenshot if possible. This helps the team resolve your issue faster.

Yes. fb88's support team is active seven days a week, 24 hours a day (24/7). Whether it is day or night — even if a problem occurs during a BPL match — you can get immediate assistance. Support does not stop on holidays or during Ramadan.

Yes. fb88's support team can assist in both Bengali and English. Bangladeshi players can ask questions directly in Bengali and receive answers in Bengali. Language is not a barrier.

There are two ways to contact fb88: live chat — real-time chat directly on the site or app; and email — you can send an email describing your issue in detail. For urgent matters, live chat is the fastest option; for less urgent matters, email is suitable.

If you have any trouble with account verification, contact fb88 via live chat and provide the mobile number and name used during registration. The support team will let you know what documents are required. The same approach works for issues with OTP or email verification.

Yes. There is no fixed time window for withdrawals at fb88 — you can submit a request any time of day or night, on any day of the week. Processing continues at night and on weekends too. Payments are generally received within 30 minutes to 3 hours.

The standard processing time for a withdrawal from fb88 to bKash is 30 minutes to 3 hours. In most cases it arrives faster. During peak hours or high-traffic periods it may take a little longer. If it has been more than 3 hours, contact live chat.

fb88's normal withdrawal time is 30 minutes to 3 hours. If it has been Pending longer than that, first refresh the page and check your account again. If it is still unresolved, take the request reference number and submission time to the fb88 support team via live chat. They will look into it promptly.

No. To withdraw from fb88, the payment wallet (bKash, Nagad, or Rocket) must be registered in the player's own name. Withdrawals to a third party's wallet are not permitted for security reasons. The details used during account registration and the payment number must match.

The minimum withdrawal amount at fb88 is ৳500. This minimum applies across bKash, Nagad, and Rocket. Before withdrawing, make sure your account has sufficient withdrawable balance (bonus balance may be held separately).